Company

Zest Business GroupSee more

addressAddressCaerphilly, Wales
type Form of workPermanent
salary Salary£20,000 - £23,000/annum
CategoryAdministrative

Job description

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their Customer Service department. The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

  • To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
  • To ensure that departmental KPI's are met on a daily/monthly basis.
  • To provide technical information regarding frames and lenses to Opticians
  • When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
  • To build a rapport with key clients
  • To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
  • To fully interact with the supply chain across the relevant sites
  • To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

Optical Customer Service Advisor - Requirements

  • Previous experience of working as an Optical Assistant
  • Attention to detail
  • Organised
  • Able to build rapport
  • Good at multitasking
  • Excellent Customer Service skills

Optical Customer Service Advisor - Package

  • Working 37.5 hours a week
  • Monday to Friday 9am to 5pm
  • Salary between £20,000 to £23,000

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of Customer Service at all times.

To apply for this role please send a copy of your CV or alternatively call (phone number removed).

Refer code: 3378494. Zest Business Group - The previous day - 2024-05-22 12:40

Zest Business Group

Caerphilly, Wales
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