Customer Service Advisor

Job Title: Customer Service Advisor

Location:Blackwood

Salary: £24,000-£26,000 a year depending on experience

Hours: Full time. Monday - Friday Days regular
Here at The Recruitment Co we are currently recruiting a Customer Service Advisor to work for a company based in Blackwood on a full time and permanent basis.
Main job roles

• Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.
• Ensure the consistent and effective provision of services/ information to the customer base including (but not limited to) order management, order fulfillment, Forecasts and contract orders, problem solving and other services across all media (Telephone, Emails, etc.). Inform customers about potential delays or issues related to order(s). Daily follow up of open orders and pro-active issues resolution (if any), satisfy the customer expectations within company commitment. It can involve
  chasing planning, logistics, finance, etc.
• Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.
• Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace/ Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.
• Provide awareness of customer complaints or any issues in the shortest lead-time. Escalate errors or mistakes as soon as identified, apply all necessary corrective measures, and propose corrective actions. Contribute to projects and workshops.
• Apply Customer service procedures and follow the processes strictly in respect of the quality management system and in accordance with company policies and standards. Ensure health and safety compliance as per company's standards & local regulations. Develop wide market and product knowledge. Any additional tasks that might be required during the business

Required Experience

• Experience in SAP and/or E1 + Salesforce
• Large understanding of the company: Finance, supply, chain, Production...
• International trade: Incoterms, payment terms, transport, letters of credit Pack office
• Excellent written and verbal communication in local language
• Problem solving/ Action plan management
• Proficient in English
• Pervious Customer service/Admin experience

If you are interested in this role please apply now!
CPNewport

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.