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Form of workTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
We are seeking a keen Order Entry Assistant who will take responsibility for resolving a wide range of customer issues ranging from the straightforward price and availability questions to, investigation and resolving of invoicing and credit note issues. You will work closely with the customers utilizing the necessary tools and adhering to Service Level Agreements (SLAs). This role will involve a KPI around entering orders of approx. 250 lines per day.
Your responsibilities
- Querying where the following doesn’t match - Account/sold to address/delivery address/bill to address, Prices/discounts/nets, Part numbers and Pack quantities.
- Owning the order, until all queries resolved, and entered in full.
- Purchase Order checks.
- Owning and resolving invoice disputes and debit notes.
- Raising credit amendments and sales order releases where necessary.
- Managing queries, chased twice per week, escalate where necessary.
- Internally, working with inventory, customer service, product managers, technical, sales engineers, accounts.
- Liaise with Inventory, Technical, Warehouse, Product Managers, Sales Teams and Management.
- Managing the customer experience.
- Reception cover (lunches/holidays).
Your background
- Previous experience of Order Handling & Fulfilment working in a fast paced, transaction-based business.
- Communicate with customers in a professional and clear manner, both written and verbal.
- Able to complete work with accuracy and attention to detail.
- Ability to manage time and workload effectively.
- Ability to achieve deadlines whilst under pressure.
- Good literacy and numeracy skills.
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: on site #LI-onsite
