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Form of workThe Client:
Our client based in High Wycombe are a global business with customer service representatives dealing with enquiries from the global clientèle. This is a 12 month contract covering maternity leave. The role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers. The role requires someone with customer service experience and fluent French language as you'll be speaking with French clients, also if you have Italian language skills this would be a bonus!
Duties:
- Managing order processes from start to finish, ensuring orders are accurate and processed in a timely manner.
- Updating clients on the stages for orders and assist with any queries.
- Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately.
- Ensuring clear and correct dispatch instructions.
- Pro-actively updating clients on order shipments and resolving any issues with a high level of customer service.
- Liaising with internal teams providing updates and helping with order queries.
- Running and monitoring back order reports.
- Supporting Sales teams to communicate order promotions effectively.
- Liaising with Credit Control/Finance to resolve all invoice queries.
- Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
- Building close relationships with all internal and external suppliers.
- Maintaining accurate and up to date customer records.
- Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
About You:
- Must be fluent in French. Italian language is a bonus.
- You will have 2 years experience in an office setting customer service role.
- Strong IT skills - including in-house database & MS Office.
- Exceptional communication skills.
- Strong administrative and organisational skills.
- Results-oriented with a can-do attitude
- Excellent time management and planning skills
- Team player who is supportive of others
- Able to work on own initiative without direct supervision
- Able to make decisions and demonstrate a sense or urgency where required
- Experience of liaising with customers / internal departments located outside the UK would be an advantage.
This role is ideally based from the office, there is a flexible working option for the right candidate. If you meet the full criteria our client would consider a remote offering.
