OTC Specialist

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.

The role will be working as of part of a team of 4 (Subject Matter Experts) Specialists, operating at a single location in the UK.

The Credit Controller will be responsible for ensuring that the hotel-retained activities are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.

The Credit controller will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in all aspects of the Credit control processes. The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query handling in this credit process Tower for all Hotels in scope.

Key stakeholders will include FP&A team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team.

 The Salary for this role is between £22,660 and £24,000 a year DOE

A WORLD OF REWARDS

• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Short Term accommodation to support your relocation from other area of the UK
• Guest Experience Day 1 night stay with dinner and breakfastafter successfully passing probation
• Modern and inclusive Team Member’s areas

• Work within a team of Finance specialists to build on deep credit and accounts receivable process knowledge to lead the Operations Finance efforts to optimise performance.
• Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
• Act as an escalation for unresolved queries by the Hotel Operations teams
• Help deliver training to Hotel Operational teams for this application processes. This may involve refresher/ new starter trainings, and training process changes.
• The role will require travel, especially to hotel teams.
• Work with a Process Improvement mind-set to ensure understanding and compliancy at property.
• Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
• Act as holiday cover for your fellow Specialists.
• Performs other duties and responsibilities as assigned or required.
• Report irregularities and non-compliant situations to General Manager and Regional Finance Director as required by corporate guidelines

Experience 

• Minimum of 1 year’s relevant work experience Knowledge of Tower operations to include all aspects.
• Ability to exercise sound judgement and decision making skills
• Excellent written and verbal communication and comprehension skills
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• Must possess the ability to analyse large amounts of data/information efficiently and accurately.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company