Customer Service Representative

We are excited to announce a fantastic opportunity for a passionate and driven Customer Service Representative. to join our client in Daventry. This role is with a globally recognised and innovative company, offering the chance to collaborate with diverse and talented individuals from around the world.

• Hourly salary of £13 - £14.5
• Monday to Friday 09:00 to 17:00
• 6 Month initial contract.
• Opportunity to work with a global and diverse team

The Role:

As a Customer Service Representative, you will:

• Proactively manage customer relationships, acting as the single point of contact for all queries and issues
• Handle customer transactions related to order management and status updates, including dealing with backorders and proofs of delivery
• Review purchase order requirements to ensure compliance with the company's terms and conditions
• Prepare and review reports, dashboards and participate in client meetings
• Collaborate with internal logistics, customer issue resolution and collection teams to ensure service quality and resolve claims

The Candidate:

The ideal Customer Service Representative will have:

• Strong skills in ERP and CRM systems, ideally SAP and Salesforce
• A highly self-motivated approach to job responsibilities
• Strong interpersonal and relationship-building skills
• Strong analytical and problem-solving skills

The Package:

In the role of Customer Service Representative, you will receive an hourly salary of £13 - £14.5. You will also have the opportunity to work with a diverse and global team, making a significant impact within the company.

If you've previously held or are interested in the following roles, this opportunity could be a great fit for you: Customer Support Representative, Client Service Representative, Customer Relations Representative, Customer Care Representative or Customer Service Agent.