AddressPays
Royaume-Uni
Lieu
London
Lieu de travail
WATFORD-CASSIOBURY HSE(GBR)
Société employeur
TotalEnergies Marketing UK Limited
Domaine
Commerce
Type de contrat
CDI
Expérience
Minimum 3 ans
Profil du candidat
Skills /Experience Required
- Strong selling and negotiation skills
- Good interpersonal and communication skills with the utmost ethical principles.
- Ability and taste to create, manage and develop relations with customers on the phone. First experience as Sales Representative or other customer service role
- Team player, flexible, you are also able to challenge things when they do not seem efficient to you by proposing your own improvement.
- Autonomous to be able to generate leads on your own through the internet and social media platforms.
- Eagerness and potential to learn and understand quickly new service fields such as tolls badges technology and digital services.
- Strong Academic background with a University degree,
- Good skills to use Excel, digital tools and CRM software (salesforce)
Activités
In the sales team of AS24 UK-Ireland, the Office Sales Representative develops the business by offering services (Fuels Cards, Toll badges, Tax recovery, parking, wash and new energies) to a portfolio of small and medium customers up to 5 trucks.
Prospection and portfolio management
- Prospect, engage with and convert new customers on the phone, via e-mails and digital tools
- Develop existing customer business. Support customer with relevant offers in the decarbonization of their activities
- Contribute to competition’s analysis and market survey
Implementation of sales campaigns by phone and emails (new services, new stations…)
- Portfolio qualification: updating all customers & leads with contact and activity information and credit scoring with the help of the Credit manager.
- “Wake up” campaign for existing customers with no activity in the last 6 months: understand the reason why and try to gain activity back in the next 3 months after the contact.
- "Upsell” campaign for active customers: Sell additional services (Card services, additional country on their toll badges, additional VAT, excise recovery, parking and wash…) to current customers.
- Prospection” campaign from inbound and outbound lead sources in order to gain new customers. The OSR is responsible to qualify those leads and assign them to himself/herself or to other sales rep depending on profile
- All of the above activities must be reported into our CRM Tool SALSA and in close discussion with the credit manager to give the appropriate credit limit to each customers/leads.
Negotiation and revenue management
- Negotiate and manage contracts prices in order to optimize revenue in the framework of the
- commercial policy and delegation grid Customer relationship and credit
- Ensure customer satisfaction through good use of all products and services. Promote customer self-care thanks to the customer portal as much as possible.
- Ensure follow-up of outstanding, payment terms compliance and contribute actively to credit risk management
Contexte et environnement
• Dynamic and extremely competitive transport mobility services market in the UK and Europe • Constant offer evolution with new services: increasing revenues coming from Non-Fuel Services: pack services, tolls, VAT recovery, parking, wash • Demanding market in terms of quality customer service, responsiveness, immediate problem solving. • Importance of transverse customer relationship management between sales, customer service, credit manager and finance department
