Outpatient Appointment Officer

The ideal candidate will possess: - good communication skills - a flexible approach to work and the ability to work independently and as part of a
team - an eye for detail in data collection and recording - experience and understanding of the Patient Administration System - an awareness of
local and national targets - an understanding of the Outpatient Waiting List.
Full training will be given to the successful candidate in electronic
systems such as the EPIC Patient Management System, national E-Referral Service and scanning. This post is an excellent opportunity to
develop skills working within the outpatient booking team in a band 3 job role.
The post holder will be responsible for booking Outpatient Appointments over the Trust sites. They will have an active role in the implementation,
as well as ongoing monitoring of both new and existing appointments systems.
The post holder will assist with meeting Trust targets. The post
holder will be required to offer very high customer service skills for patients and both internal and
external staff.
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust:

• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of the new electronic EPIC patient management system.
• To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust

policy.