AddressWe are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload.
Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued.
Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval.
If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients.
The role will involve working in the various teams within Outpatients which includes Booking Teams, Contact Centre and Reception areas.
You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System (PAS), booking of appointments for various specialities in order and clinical priority from waiting lists, cancelling and rescheduling appointments as required, liaising with patient's regarding appointment enquiries face to face and over the telephone, recording and completing attendances.
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.
Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority
Point of contact for patient, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments
Cover Reception areas, book patients attendance and any follow up appointments
Work closely with specialities escalating any capacity issues following the escalation process
