Address Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments. To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS. To support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways. Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services.
Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient. To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order. Generate all letters in the time scales agreed to maintain a partial booking process.
When patients have failed to respond in the agreed timescales or declined two offers, after discussion with your team co-ordinator, remove patients from waiting list, inform patient and GP by letter that they have been removed from the Trust waiting list. Action changes affecting the Master Index and assist with its maintenance. Other general duties, which may be necessary to ensure the smooth functioning of the department. The post holder will ensure that any data created, edited, used, or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework.
Please see the attached job description for full details.
