Outreach Adviser / Trainee (E3789) - Citizens Advice Leeds

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice.  We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. We have reopened our face to face services but much of our advice will still be delivered by telephone and online channels. 

If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

The Role:

As an Outreach Advice Worker you will join our established team delivering advice sessions at partner venues in Leeds, including GP surgeries, building society offices and other community venues, as well as via telephone and digital channels. 

You will play a key role in ensuring our clients receive good quality advice, including carrying out benefits checks, assisting with applications and appeals, and contributing to team rotas and targets.

Strong communication skills and the flexibility to be able to work in a variety of community settings are some of the key attributes needed for this role.

Trainee opportunities

Applications are invited both from qualified/experienced advisers and assessors, and from motivated candidates looking for a career development opportunity in the advice sector. 

As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights.  If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

CLOSING DATE: 10am, 29th May 2024

Interviews to be held: 3rd June 2024 onwards

Employee Benefits:

Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance:

●            Full-time hours are 35 per week with a flexible working policy

●            Annual leave entitlement starting at 25 days p.a. (plus bank holidays)

●            Defined contributions pension scheme with an employer contribution of 6.5%

●            Employee assistance programme with access to 24/7 telephone support

●            We are a Disability Confident Employer and a Mindful Employer 

We are based in modern offices in a city centre location with good transport links

How to Apply:

Please note that the closing date for the post is 10am 29th May 2024. Interviews will be held from 3rd June 2024 onwards. Further information and application packs for the above post can be downloaded from our website https://citizensadviceleeds.org.uk/working-for-us/

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.