Owner Retentions Specialist

Are you a natural at building rapport? Have a talent for resolving issues? Showcasing your strong rapport building skills, customer relations experience and business knowledge, we have an opportunity for a customer-driven Specialist to join our Owner Retentions team at our Chester Head Office.

Joining this sales-focussed position, you can make the most of ourgenerous commission scheme with potential to earn GBP500 per month on top of your monthly salary. Starting with us on 08th April 2024

• Paying a salary of up to GBP22,308 (OTE potential of GBP28,000 per annum) from 1st April 2024 plus OTE of up to GBP500 pcm
• Working hours covering Monday to Sunday 9am-5.30pm with 2 days off in the week
• Fantastic career progression and opportunities to grow and develop your skills
• 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
• A flexible hybrid-working policy post probation period
• An enhanced maternity and paternity policy
• Dedicated training and personal development opportunities
• Study support available for additional qualifications, courses and accreditations
• Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ

Advising and caring for our Owner base, our newest Owner Retentions Specialist will be crucial in building long standing, trusting relationships with our Owners within our Owner Performance team whilst exceeding your monthly business targets.Day to day our newest addition will be ensuring we develop strong relationships allowing us to maintain high owner retention rates and control and improve the quality of our property portfolio as well as maximising owner performance, retention and satisfaction whilst proactively converting any issues (detractors) into solutions (promotors). Your new role will see you communicating and liaising via telephone or email, finding a solution satisfactory to all parties and showcasing your personality to ensure our customers have the best experience possible whilst holidaying with Sykes making this the perfect opportunity for those with a passion for resolving issues, who are able to uncover problems and build trusting relationshipsWe are looking for those who can share in our vision, who take pride in delivering the best possible service and go the extra mile to make Owners experience memorable! A typical day within your new position will see you:

• Make proactive efforts to retain existing owners
• Identify any trends and potential risks, recommend solutions and implement them quickly
• Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship in mind
• Actively engage with owners in a timely manner
• Create strong relationships
• Offer sound, professional advice over the phone and at times, face to face
• Complete day-to-day tasks within the Owner Performance Team and the wider business
• Recognise any other opportunities, such as extra properties belonging to the owner
• Identify, share and spread best practise throughout the business
• Discuss and implement pricing changes ensuring a logical commercial approach to any discussions
• Demonstrate excellent teamwork

All we ask you to have the following key skills:

• Outstanding verbal and written communication skills
• Previous sales, customer relations or account management experience
• Strong analytical and problem solving skills
• Excellent negotiator with a commercial background
• Able to build, manage and maintain strong relationships
• Good influencing skills
• Experience working with MS office including Windows, Word, Excel

although standouts will also have:

• Conflict resolution experience
• Owner retention experience
• Experience in a commercial environment