Owner Retentions Specialist

Are you a natural at building rapport? Have a talent for resolving issues?

???????Showcasing your strong rapport building skills, customer relations experience and business knowledge, we have an opportunity for a customer-driven Specialist to join our Owner Retentions team at our Chester Head Office.

Advising and caring for our Owner base, our newest Owner Retentions Specialist will be crucial in building long standing, trusting relationships with our Owners within our Owner Performance team whilst exceeding your monthly business targets.

Day to day our newest addition will be ensuring we develop strong relationships allowing us to maintain high owner retention rates and control and improve the quality of our property portfolio as well as maximising owner performance, retention and satisfaction whilst proactively converting any issues (detractors) into solutions (promotors).

Hybrid working available with up to 3 days working from home after 3 weeks initial training onsite at our Chester Head Office!

Alongside a starting salary of £20,500, you will make the most of OTE of up to £200 pcm as well as some extra perks built around your health and well being:

• Full training from our dedicated Training Team to ensure you are set up for success
• Shifts covering 5 days out of 7, either 9am-5.30pm or 10.30am-7pm
• Fantastic career progression and opportunities to grow and develop your skills
• 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
• An enhanced maternity and paternity policy
• Dedicated training and personal development opportunities
• Study support available for additional qualifications, courses and accreditation's
• Numerous well being initiatives incl 24/7 access to mental health support,
• Free weekly breakfast + on-site gym at our Chester HQ

We know what kind of people we want in our team and are welcoming those who are friendly, confident and with a natural flair for organising, resolving and dealing with problems, if this sounds like you, get in touch!

Please note: We are unable to offer remote working arrangement for this position, candidates must be able to travel to our offices for a minimum of two days per week. We are unable to offer sponsorship at this time, candidates must therefore also hold valid right to work in the UK.