Packaging Account Manager

Packaging Account Manager

Bradford (remote working will be an option)

Salary; Dependant on experience

Brief :

Provide an exceptional customer experience building and retaining strong, sustainable client relationships. You will take ownership of the project lifecycle and budgets to ensure best in class delivery of all end-to-end creative/graphics projects, creating a brighter future for your clients and for the business.

Company: Working for a global packaging and branding agency on some of the major FMCG clients

Roles & Responsibilities -

• Take ownership of the project lifecycle from kick-off meetings through to despatch, understanding scope of work and deliverables to ensure smooth project delivery
• Drive seamless communication between all stakeholders to ensure projects can be delivered as efficiently as possible
• Build & foster cross-functional business relationships (internally & externally) to form trust-worthy bonds and powerful opportunities
• Demonstrate an understanding of your client's product/market as well as their core values to cement your client relationship
• Operate as the key client contact not only ensuring all KPIs are met but exceeding their expectations and removing their pain points to provide an exceptional client experience
• Demonstrate a problem solving attitude and suggest cost effective solutions that meet the need of the client/brief & understanding the value of every project to deliver estimates and complete projects with accuracy and consistency
• Maintain accurate inputs from client & outputs from production to drive RFT and deliver high quality work, on time
• Ensure investigations take place in a timely manner to establish root cause and corrective actions
• Seek out opportunities among client accounts, including upselling and cross-selling within the business to maximise the profitability of your account

Experience Needed:

• Must have previous experience of the Packaging industry
• Must have previous experience of doing an Account Management role
• Knowledge of print processes or repro i.e Flexographic, Lithographic and Gravuree
• Knowledge of design, retail, brand and packaging
• Strong organisational skills along with ability to multi task.
• Excellent communication skills both verbal and written.
• Good attention to detail.
• Flexible and hardworking.
• A team player, with an efficient and proactive approach.
• Smart appearance and professional attitude.
• Approachable and trustworthy.
• PC literate - Microsoft Office, Adobe Acrobat.
• Experience of industry web based briefing and approval systems.

Interviews are being conducted as soon as possible for this vacancy, so if you are interested please get in touch as soon as possible and register your details with us

Please note; we will not pass on any of your details without prior consent!