Part time - Credit Control/Business Support

An opportunity for a candidate looking for a varied role on a Part time basis.

This role will be office based in Northampton, working alonsgide the management team. You will mainly communicate with clients over the telephone as opposed to email with the aim of forging relationships in order to progress future payments.

Daily tasks will involve the following discussing with teams outstanding monies and regualr updates from the system to understand next steps on each overdue payment. Main tasks will include

Client Fees/Repair Invoices - (Bordereaux clients excluded)

1. Call to client to request update after due date
   1. Prioritized by value & age
2. Update notes to ledger sheet & onto call log
3. 2nd call if still on next ledger & update notes
4. If nothing firm and still due on next ledger evaluate for escalation

Client VAT Invoices

1. Initial email to client warning that legal action may follow
2. 2nd email if still on next ledger giving 48hr warning to pass to debt control
3. Final call to client after warning period
4. Submit to director to send to client for Letter Before Action (7-day warning)
5. Submit to Director to progress to court action

PERSON SPEC:

KNOWLEDGE, SKILLS & EXPERIENCE NECCESSARY:

Computer literate (MS Office - especially Excel and Word)

High level of numerical skills.

Proven administration/customer focused experience

Proven experience of communicating with customers over the telephone

Clear and concise communication - written and verbal.

CORE COMPETENCIES:

Strong interpersonal skills.

Enthusiastic, proactive and 'can do' attitude.

Ability to prioritise workload and meet to deadlines.

Excellent accuracy and attention to detail.

Can work independently and as a part of a team

Assertiveness

A strong yet customer friendly telephone manner

Accountable and ability to make decisions

Problem Solving

HOURS OF WORK: Circa 16 hours per week - ideally 2 full days but will consider over 3 days

HOLIDAY: 25 days plus bank holidays pro rata.

BENEFITS: Company pension. Support to continue training.