Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you! We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.
You will be required to apply for a Basic Disclosure which will cost you 25.
Position: Face-to-Face Customer Service Advisor
Location: Niddrie, Edinburgh
Start Date: ASAP
28 hours per week
Hours of work: Monday, Tuesday & Thursday 08:45 - 16:15, Friday 08:30-16:00. Non working day Wednesday
Alternatively we could offer 09:00 - 15:00 Monday - Friday
Hourly Rate: 12.81
Role Information:
The Customer Contact Adviser will play a crucial role in providing and collecting information related to various Customer Contacts.
Responsibilities:
- Interact with residents face-to-face, addressing their inquiries and providing assistance.
- Welcoming customers
- Checking candidates in
- Providing a ticket for appointments.
- Take payments, process service requests, and manage customer information accurately.
- Collaborate with team members to ensure effective service delivery.
- Ensure Customer Contacts are handled with efficiency and a focus on customer satisfaction.
- Stay up-to-date with relevant information and policies to provide accurate assistance.
Requirements:
- Excellent interpersonal and communication skills.
- Previous customer service experience preferred.
- Ability to handle challenging situations with patience and empathy.
- Strong organisational and multitasking abilities.
If you are a customer focused individual, seeking part time hours, please apply with your most up-to-date CV.