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Form of work
SalaryOur client is a well established manufacturing company in Redditch and they are looking for a Part Time Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems.The Part Time Customer Service Administrator key skills include:-
- Answer inbound calls to the business and direct them accordingly
- Organise transport and print delivery notes
- Provide cover for processing orders onto an ERP
- Respond to customer enquiries by email and telephone
- Progress orders with appropriate departments and notifying customers of their orders status.
- Respond to product information enquiries
- Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes
- Deal with return order requests and associated documentation as required
- Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
- Arranging for replacement products as appropriate
- Maintain thorough and accurate Customer Service records
- General administrative tasks on an ad-hoc basis
- Strong Customer Service skills
- Numerate and literate with clear communication skills
- Time management skills
- Excellent interpersonal skills
- Listening skills
- Ability to demonstrate patience
- Attention to detail and high level of accuracy
- Effective verbal and listening communication skills
- Able to work as a team
- Ability to prioritise and work to deadlines
