Participation & Engagement Officer - Participation Team

Job Ref: Lewisham RQ1221011

DBS disclosure required

Work in a small team to identify current activities for Lewisham young people in order to support their successful participation. Coordinate a range of projects to ensure effective participation of young people, through the Lewisham Participation Strategy, and in order to continue to reduce NEETs and Unknowns.

Provide an effective and efficient tracking and data analysis in support the Lewisham Participation Strategy to help meet national targets. Be on duty at Unit 19/ Baseline providing IAG drop-in services and one-to-one support to service users. Work directly with young people identified as having additional needs e.g. NEETs, Children Looked After (CLA), Youth Offending Service (YOS) and other vulnerable groups on a one-to-one or drop in basis, supporting them to achieve positive life outcomes.

Key Responsibilities:

• Provide Careers Pathway interviews and outcome reports for new to the borough year 11 admissions. To ensure that reports are provided for Lewisham Fair Access Panel.
• Provide a drop-in, ad-hoc service to young people at Unit 19/ Baseline and / or other locations as required.
• Have a broad knowledge of other agencies, employers and services and work in partnership with them to support Lewisham young people e.g information gathering, signposting, making appropriate and accurate referrals and undertaking follow up to ensure needs are being met.
• Undertake employment outreach for job opportunities for Lewisham young people.
• Lead for the Participation Team on the relationship with the Youth Offending Service (YOS) and related caseload in order to ensure the participation of Lewisham young people
• Daily maintain and update associated administrative tasks e.g. IYSS case management programme (e.g supplied by schools, colleges, LAC and YOS) and team, apprentice and agency staff caseload management.
• Attend relevant meetings e.g. Participation and Engagement Strategy, YOS and supervision meetings, as well as accessing training and other staff development opportunities.
• Lead, coordinate and maintain the communications and social media strategy
• Design and create effective media for events and promotion of participation.
• Data cleanse, quality assure and upload from census information, Lewisham secondary schools records onto IYSS.

NB: Please feel free to apply to us direct via vacancies@cleantechpeople.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Qualifications:

• NVQ 4 or equivalent

Knowledge:

Knowledge of the problems facing young people in an inner city environment Good Knowledge of administrative systems and databases Knowledge & understanding of safe and healthy working practices.

Experience:

Experience of working within a people based service. Experience of work using telephones, texting and social media Experience of working within a team.
• Experience of using databases and spreadsheets and analysing data.
Experience of dealing with challenging customers on the phone or face to face.
• Experience of achieving quantitative and qualitative performance targets

Skills & Abilities:

• Excellent interpersonal skills.
• Excellent verbal communication skills
• Good level of administrative and organisation skills.
• Excellent ICT and keyboard skills.
• Ability and willingness to learn new services as and when they are introduced to the Participation Service.
• Ability to work to quantitative and qualitative performance targets.
• Ability to analyse data and information from databases
• Ability to explain and resolve complex or difficult queries and issues in a straightforward way.
• Ability to undertake work quality checks.

ALD