Programme Support And Engagement Officer

We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.

This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.

Key Accountabilities

·       To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.

·       To assist with the onboarding of new joiner charities and legal sector supporters.

·       To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.

·       To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.

·       To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.

·       To prepare monthly engagement report  collating key activity metrics for members and legal sector supporters

·       To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.

·       Representing Remember A Charity at key charity and legal sector exhibitions when required.

·       To capture minutes from all key meetings.

·       Diary management when required.

About You

To be considered for this role, you will need:

Experience & Skills

·       Computer Literacy, i.e. Word, Excel, PowerPoint and databases;

·       Knowledge of charities or membership organisations;

·       Experience working in a customer facing environment or dealing with a wide range of stakeholders.

Attributes

·       Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;

·       Attention to detail;

·       Ability to identify and implement improvements in processes;

·       Positive outlook and tenacity;

·       Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.

·       Willingness to Support and engage in ensuring the CIOF is a safe and inclusive place to workIf you would like to discuss access requirements or have any questions about the role please contact us directly.

Reflecting our Values

·       Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.

·       Putting our members first: our work and priorities will be guided through consultation and Engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.

·       Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.

·       Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.

·       Proud and ambitious of you, your work, and the difference you make.

Circumstances

Able to work outside office hours on occasions to attend events.

The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.