Partnership Manager

Medequip Assistive Technology Ltd is a dynamic and fast-growing company, a leading provider of Healthcare Service solutions. Our mission is to help people stay independent for longer, with their families, in their own homes.

Role and Responsibilities:

• Implement and develop the Community Strategy as part of the identified campaigns and workload assigned by the Operations Manager
• Lead and coordinate the delivery of our Engagement Strategy
• Attend and participate in major and minor engagement events and co-ordinating media activity
• Coordinate and facilitate media responses and liaise with relevant personnel in relation to complaints or engagement events
• Offer advice and support in dealing with complaints including meeting with complainants to help deliver timely and effective resolutions
• Monitor and manage all social media accounts associated with the contract
• Support learning from complaints and offer advice for positive operational change
• Create a stakeholder listing to be provided to service users
• Organise, promote and support engagement events locally
• Establish and lead a new service user group
• Create and produce press releases and features to the media in relation to the engagement events
• Communicate the Engagement Strategy to existing staff, volunteers and service users, engaging all in the delivery of activities
• Communicate the contract message including Service Delivery processes and procedures, to all stakeholders
• Keep abreast of changes within the sector and ensure that the engagement activities are modern and engaging

Person Specification

• Ability to work collaboratively with a wide group of people including staff, service users and their families and carers
• Excellent verbal and written communications skills to present complex and sensitive information whilst demonstrating empathy and tact
• Organised and be able to work dynamically
• Capable of handling challenging situations
• Able to handle sensitive and confidential information and maintain required level of confidentiality
• Analyse information and draw relevant conclusions
• Able to promote equality and diversity

Key Skills and Experiences:

• Recognised experience in a communications or engagement related setting is essential
• Lived experience (in relation to Wheelchair Services), working knowledge of social and medical models of disability, and how they would impact on the delivery of this type of service
• Experience of planning and decision making
• Experience of working on/with management/advisor groups
• Experience working within a Healthcare setting or an understanding of NHS commissioned contracts desired but not essential

Benefits:

• 33 days holiday inclusive of bank holidays
• Eye test vouchers
• Pension scheme
• Full on the job training and induction
• Care First employee assistance programme including free counselling.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

Job Types: Part-time, Permanent

Salary: From £13,000.00 per year

Expected hours: 20 per week

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you have recognised experience in a communications or engagement related setting?

Work Location: In person