AddressAbout The Role
The RAC currently have a new position within their Transformation Team. We are looking for 2 Parts Admin Co-Ordinators to join on a Fixed Term basis of 6 Months. This will be a hybrid role, where you will typically spend two days in the office in Bescot and three days working from home.
Reporting to the Head of Transformation Support you will provide a day-to-day administration service to Managers, customers and colleagues, while acting as a support for the various departments, ensuring the back office runs smoothly.
What You’ll Do…
You’ll be asked to manage a variety of administrative tasks simultaneously and plan/prioritise the work accordingly and unsupervised, these tasks include;
- Analysis and reconciliation of business costs and procurement card spend
- Taking customer payments over the phone.
- Handling business correspondence
- Taking messages and transferring calls
- Ordering stationery supplies
- Performing administrative functions for effective management of parts queries
- Deliver excellent customer service
- Maintain effective filling and retrieval systems and records – both paper and electronic versions
- Personal and group inbox management
- Work with operational team to improve back-office processes to reduce workload of tasks
What You’ll Need…
To be considered for this role a NVQ level 2 administration/customer service would be desirable, however a demonstrable record of previous administration work would be considered. You’ll also need to possess the following;
- Competent in all Microsoft Office applications e.g Word, Excel and Power Point.
- Experience of working in a customer services environment.
- Strong administration and organisation skills and a high level of attention to detail
- Effective communication and interpersonal skills.
- Problem solving skills.
- Writing skills (plain English, clear and concise style) with the ability to capture appropriate Tone of Voice.
- Awareness of Treating Customers Fairly principles.
