Parts Advisor

Company description:

SGB

Job description:

Parts Advisor

Swindon

Scania GB are looking for an individual with excellent customer service skills to take on the exciting role as a Parts Advisor. The main responsibility of this role is to provide timely and efficient support for the Aftersales operation whilst meeting and exceeding sales targets.

Key Responsibilities:

• Order parts in line with operational needs and chase suppliers.
• Assist with delivery and collection of parts when required, ensuring they are packaged and documented correctly.
• Support increased part sales and fixed price repairs through proactive selling utilising the primary national part sales programmes.
• Answer the phone in a friendly and open manner using the company standard greeting.
• Build and develop customer relationships through the provision of sound parts knowledge and excellent customer service, ensuring that customer requirements are met or always exceeded.
• Assist in controlling optimum stock profile for the branch whilst minimising levels of obsolescence.
• Proactively embark on perpetual stock checks working to reducing stock check line discrepancy rate.

Character:

• Ability to build rapport and positive relationships – Working with the customer to build professional relationships to maximise sales opportunities and meet the customer’s needsTrustworthy – Managing own workload, ensuring the customers are kept up to date
• Trustworthy – Managing own workload, ensuring the customers are kept up to date
• Forward thinker, using own initiative under pressure– Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.  We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. 

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.  For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.