Address
Form of workOcean BMW & MINI Falmouth are looking for a Parts Advisor to join its high performing team.
Your role
The successful candidate will be supporting all aspects of a busy Parts Department including:
- Order Preparation: You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries
- Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression
- Stock Control: Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers
- Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing)
Your profile
Ideally, you will have worked in a similar role with another franchise or specialist parts company
- Confidence, resilience, drive, energy and talent
- A well-presented individual with a desire, character, and attitude to succeed
- The ability to quickly establish and build rapport with our customers
Rewards
Your hard work will be rewarded with competitive salary, pension, 22 days paid holiday per year plus bank holidays, a car purchase scheme together with training at the state-of-the-art BMW Academy.
