We are currently seeking to recruit an additional Parts Controller to work in our busy stores department.

The successful candidate will ensure the day-to-day activities of the Parts Department Operation are completed to the required standard ensuring all Internal Customers and engineers are fully catered for in respect of service parts requirements and Over The Counter (OTC) External Customers receive an exceptional service.

PURPOSE OF THE POSITION

To deliver a first-class service in all parts related activities ensuring that revenue is maximised and customer satisfaction is achieved.

ESSENTIAL JOB FUNCTIONS

• Ensure the accurate and timely completion of all Parts Department administration tasks are carried out. i.e Checking and filing of Stock Audit reports, Status reports, Delivery notes & Invoices.
• Ensure all engineers are fully replenished by monitoring, managing, and controlling stock inventory in conjunction with the Team Leader.
• Support the Service department by actioning all Parts screens in a timely and accurate manner,
• Assists the company in meeting KPIs and Budgets by developing and maintaining relationships with internal and external customers, face to face and over telephone.
• Support the Warranty team by ensuring all warranty parts are returned to supplier in a timely manner.
• Carry out engineer van stock checks annually to the company procedure.
• Assist with annual stock checks.
• Comply with Health and Safety guidelines and Company policy and procedure at all times.
• Greet customers and visitors courteously, professional and in a timely manner.
• Escalation of any issues to the appropriate manager responsible where this cannot be dealt with personally.
• Assist NPAC group during holiday periods.
• Maintain accurate payment records and complete transactions regarding credit cards in a timely manner.
• To manage any delegated responsibility in line with budget and according to company authorisations and processes.
• Perform any other reasonable duties assigned by management

BASIC QUALIFICATIONS

Educated to GCSE level or equivalent.

Experience:

• Excellent organisational skills.
• Ability to operate on own initiative, with minimal guidance, be proactive, and work with confidence under pressure.
• Proficient in Word, Excel, Outlook, and PowerPoint.

Knowledge and Skills:

• Ability to develop positive relationships.
• Working as part of a team is essential.
• Strong verbal and written communication skills and IT fluency.
• Knowledge of transport after-market parts industry.
• Customer focussed at all times.
• Precise attention to detail.
• A pro-active approach to work

ADDITIONAL LOCAL NEEDS

This role may involve regular travel within the UK visiting other service locations and may also occasionally require staying away from home overnight.