Patient Engagement Manager

Within this role, you will be responsible for engaging patients to bring in critical insights, creating meaningful Patient Engagement strategies and working in partnership with cross-functional teams to inform plans. You will help ensure that the Patient Engagement & advocacy initiatives are developed, executed and evolved in line with our Code of Ethics with the voice of the patient engrained throughout. You will assist the PE Lead in ensuring our daily operations run effectively and efficiently, identify and resolve upcoming issues, improve processes and channel information, ensure quality deliverables. Your responsibilities will include ensuring close collaboration the wider Corporate Affairs team on new and emerging trends and ensure execution of any new activities that may be required and leading special country or regional projects.
Key responsibilities:
• Strategic business partnering across business units to bring critical patient insights to advise corporate strategies
• Drive all patient advocacy and/or engagement activities in assigned geographical areas and build a patient centric reputation for Novartis
• Help to shape and be a champion for the Patient Engagement (PE) function at a time of change
• Build appropriate program engagement strategy, ensuring cross-functional alignment, including where relevant budget and resource allocation management. Put in place policies and systems to effectively implement the given strategy.
• Stay current with relevant information and resources regarding industry and health care legislation. Providing updates regularly to the disease communities.
• Work with communications and engagement, and public affairs managers to support initiatives with patient organisations and patient experts that are strategic, mutually beneficial and are aligned to business objectives, contributing to Novartis reputation
• Manage relationships with patients & patient organisations – according to the priorities of the business and in close collaboration with other key internal stakeholders
• Work with Franchises, HCPs and patient organisations to plan and implement short- and long-term programs to meet both business and disease community’s needs.
• Develop and conduct analysis, interpret results and make recommendations that support establishment of effective PE programs aligned with the organisation’s strategy
• Establish PE strategy, plans and content for the relevant franchise and related disease areas

• Experience in either the Patient community or life science industry within a larger matrix environment
• The ability to interview patients and articulate their pain points as insights to the business
• Strong project management and organisational skills
• High attention to detail in governance and compliance
• Excellent knowledge of the patient advocacy environment as well as good knowledge of the regulatory and reimbursement environment
• Further qualifications in communications, public policy, politics, law, economics, and/or public health
• Resilient with a strong sense of empathy and willingness to learn
• Strong experience within communications and/ or patient engagement
• Excellent communication skills in verbal and written English
Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network