Patient Relations Coordinator

CITY: NG17 2HU
DESCRIPTION/RESPONSIBILITIES:
Patient Relations Coordinator
Are you an accurate and efficient individual with Customer Service experience, looking for a role within an organisation where the work you do will really make a difference?
We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.
We would like you to be comfortable using all of the standard software packages and we can provide the training for our bespoke in-house systems.
This role is a full time, 37.5 hours per week role, working Monday to Friday 9am to 5pm. Our head office is based in Huthwaite, Nottinghamshire.
What does the role involve?
You will:
• Ensure the timely order input for allocated accounts e.g., medications or other medical equipment.
• Maintain up to date records notifying the Pharmacy department of any changes.
• Review the back-order information daily to assess and resolve issues.
• Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.
What can we offer you?
Here at Fresenius Medical Care we value the contribution of our people and ensure that we offer industry-leading rewards and progression.
We offer a competitive salary, alongside a wealth of other fantastic benefits listed below:
• Company Pension Scheme
• Life Assurance
• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service
• Annual leave purchase scheme (with 12 months service)
• Healthshield - Company paid health cash plan
• Training and Development
• Long Service Vouchers
• bhsf RISE - our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors
• IChoose – Employee saving scheme with great discounts including phone contracts
• Blue Light card – providing thousands of amazing discounts online and on the high street
Who is Fresenius Medical Care?
We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.
We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.
Customer Care posts will be subject to a Basic DBS Disclosure
Fresenius Medical Care is an equal opportunities employer