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SalaryOur vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Competitive (Depending on Experience)
Hours: 37.5 hours per week
Location: 33 Grosvenor Place, London, SW1X 7HY
Contract: Full-Time & Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Patient Safety Lead to join our Quality Assurance Team, with a competitive salary range depending on experience.
This is a full time role with the following shift patterns: Monday to Friday, 9:00am to 17:00pm.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
The Patient Safety Lead promotes culture, systems and processes to ensure that the patient care delivered at Cleveland Clinic London is of the up most safety, in keeping with Cleveland Clinic London's “Patients First” approach.
The role will provide visible leadership, guidance and support to all Caregivers in the implementation of the Clinical Incidents Framework and Cleveland Clinic London's Risk Management Framework. It will support our clinicians and managers to deliver high quality investigations into significant Patient Safety incidents across the hospital that ensure we understand errors and learn from them appropriately and in a timely way. The post-holder will support retrospective review of incidents as well as prospective Patient Safety project work. They will work closely with our Health & Safety Risk Manager to ensure that all risks to Patient Safety are identified, controlled and reviewed regularly with our clinical and operational teams, and will facilitate and support performance improvement initiatives related to quality and governance metrics, and Patient Safety.
What will your duties include?
- Provide comprehensive support to lead investigators in undertaking incident investigations using Root Cause Analysis technique, undertaking the lead role where appropriate. This will include support with information gathering, RCA panel management and report writing as appropriate.
- Ensure that recommendations and action plans are SMART and address the root causes of the problems identified, including plans for sharing lessons learned.
- Undertaking audits of RCA action completion
- Oversee a system for managing RCA timescales to ensure that investigations are completed within policy timescale.
- Providing comprehensive KPI and management data (including trends and themes) on a monthly basis to the hospitals governance meetings.
- Work with our Patient Experience Manager to ensure that duty of candor is completed in a meaningful and timely way for our patients. The post-holder should work to ensure that patients and their families are included in a meaningful way and that the investigation answers questions which are important to them.
- Provide expert advice on issues relating to Patient Safety, risk management and CQC compliance.
- Support/lead the implementation of departmental and hospital-wide Patient Safety improvement projects using project management and continuous improvement methodology. This includes participation in Quality Improvement Working Groups and comprehensive review of Quality Improvement Plans.
What we need from you?
- Bachelor’s Degree required.
- Masters level qualification or equivalent preferred.
- Demonstrable track record of leading risk management and Patient Safety in a regulated environment.
- Substantial track record of Patient Safety experience in a healthcare organisation.
- Recognised clinical qualification preferred.
- PRINCE 2 certified.
- Knowledge of CQC Key Lines of Enquiry.
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
- 25 days annual leave (plus bank holidays)
- Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
- Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
- Discounted gym facilities
- 24/7 Holistic Employee Assistance Programme
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback. Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
