Patient Success Advisor

Are you passionate about guiding individuals through diagnostic journeys? Can you sell the benefits of specialised services?

Service Care Solutions are recruiting for an experienced Patient Success Advisorto support our established client in the Wigan area. The service is a specialist ADHD Diagnosis and Treatment Centre supporting children and adults across the UK

The successful candidate will serve as a trusted guide for potential patients starting their journey towards an ADHD diagnosis and treatment. The role will involve effectively communicating the benefits, process, and potential outcomes of ADHD diagnosis and treatment plans, thereby helping prospective patients understand the transformative journey they are about to embark on.
Job Purpose: Patient Success Advisor
Salary: £24,544 per annum (rising to £25,545 after successful probation) + £250 SCS Sign-Up Bonus
Location: Wigan
Working Hours: Monday to Friday, 09:00-17:00
Contract: Full-time | 40 Hours includes paid breaks

The post holder will build strong relationships with potential patients, creating an environment where they feel comfortable and well-supported. Part the role will involve guiding potential patients through the initial assessment stage, ensuring they understand the process and feel prepared for what's next.

Key Responsibilities:

• Communicating with prospective patients to explain the benefits, process, and potential outcomes of ADHD Diagnosis & treatment plans.
• Establishing relationships with potential patients to help them feel comfortable and supported as they start their ADHD journey.
• Guiding potential patients through the initial assessment stage.
• Explaining and upselling treatment plans after the assessment
• Taking both a reactive and pro-active approach to enquiries with the objective of increasing the conversation rate from marketing budgets.
• Maintaining up-to-date knowledge about ADHD, its treatments, and our clinic's unique approach, to provide accurate information to prospective patients.
• Coordinating with clinical and front-office staff to ensure seamless communication and optimal patient experience.
• Tracking potential patient interactions using our clinic's CRM system and providing timely follow-ups to ensure all their queries are addressed.
• Collaborating with the marketing team to drive the clinic's outreach initiatives and Patient Success stories.
• Identifying and addressing barriers that may prevent prospective patients from beginning their ADHD journey and treatment.
• Providing feedback to management and clinical staff on potential areas for improving patient experience and satisfaction.

Desirable Experience and Qualities:

• Previous experience in sales is desirable.
• Knowledge of ADHD.
• Organisation skills and an ability to manage own workload
• Strong telephone capabilities.
• An ability to work on own initiative yet be a key part of a team
• Be a natural problem solver
• Competent and confident with computers.

Benefits:

• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
• FREE DBS disclosures provided via fast track online services
• Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location