Pay Services Assistant

Service Care Solutions are looking for a Pay Services Assistant to work within the Lancashire Constabulary on a contract basis.
Location: Lancashire Constabulary HQ
Job roles/responsibilities:
To process all aspects of payroll and associated administrative processes.

• Assist in delivering a customer-focused payroll and administrative service, aligning with HR priorities of the Constabulary.
• Address inquiries from both internal and external sources through phone, correspondence, or in-person interactions. Collaborate with divisions, departments, staff associations, and external entities as needed.
• Contribute to the development and implementation of efficient Human Resources administrative procedures.
• Maintain and update personal records, general files, and computerised systems appropriately to manage inquiries effectively.
• Participate in preparing and analysing management information, generating necessary reports and statistics.
• Take a proactive problem-solving approach, emphasising solutions and aiming for continuous service improvement.
• Establish positive and courteous communication with both internal and external customers, including HMRC, YPS, Divisions, and departments.
• Manage daily processing of payroll and administrative tasks, including starters, leavers, sick leave, maternity pay, childcare vouchers, flexible working requests, promotions, and overtime.
• Ensure adherence to pay-related statutory regulations, police rules, PSC handbook, and Force policies.
• Execute additional duties or projects as required to enhance departmental efficiency.
• Support the achievement of HR Performance Indicators and service level agreements.
• Assist the HR Senior Management Team in meeting operational demands. While having primary responsibility within designated areas, aid across the HR Department as per organisational needs.
• Stay updated on HR-related changes in organisational working practices and share best practices with colleagues.
• Perform any other duties consistent with the role's nature, responsibilities, and grade.

Knowledge/Experience required:

• Experience of working in an administrative/clerical role within a busy office environment.
• Experience of producing accurate written information and demonstrate a high level of attention to detail.
• Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
• Experience of updating and maintaining manual and computerised records accurately.
• Experience of working with minimal supervision, organising, and prioritising own workload.
• Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner.
• Experience of using Microsoft Software Applications, including Word, Excel & Outlook.
• Experience of working to deadlines and tight timescales, within a busy environment.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: (url removed) or tel: (phone number removed). Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a 250 referral scheme in place.