Payment Operations Manager

Join us as a Payment Operations Manager

• If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders
• You’ll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
• You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people

As a Payment Operations Manager, you’ll be leading a team of Payment Operations Analysts who are supporting FPS, BACS and Cards customer journeys, ensuring that we deliver a great customer experience while complying to Payments Scheme requirements. You’ll also be leading your team to success with strong people and resource management, as well as maintaining effective relationships with internal and external stakeholders

You’ll also be:

• Managing all aspects of the payments function, from settlement, reconciliation to customer disputes and chargebacks. As the leader you will need to ensure the team is appropriately trained and operating efficiently to manage the workload and operational risks
• Helping to define performance indicators, measurements and the reporting of critical MI to enable the right decision making
• Maintaining an effective training and accreditation plan
• Achieving financial targets and efficiency gains through process improvement initiatives

We’re looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies.

You’ll also have previous experience in Payment Operations, in a leadership role, with knowledge of best in class practices and processes.

You’ll also need:

• Experience of leading Payment Operations supporting products likes FPS, Cards and BACS and managing underlying operational risks
• Experience of managing relationships with Payment Schemes & 3rd party suppliers
• An understanding of our products, processes and relevant banking systems
• A background of working with risk and compliance