Working as part of the Payroll Private Clients team, you will provide payroll advice and support to managers, clients and employees in accordance with legislation and agreed policies, procedures and SLAs, this will include working to strict processing deadlines on starters, amendments, absence & leavers.
Key tasks and responsibilities:
- To process payroll data received from Private Clients, relating to starters, leavers, pay reviews, pay adjustments (approx. 90 clients between the team) – systems IRIS Payroll Professional and Zellis.
- To process any changes to payroll that may arise out of queries, e.g. overpayments and underpayments.
- Able to calculate and understand occupational and statutory sick, maternity and paternity pay.
- To answer queries over the telephone & via email promptly and effectively.
- To deliver the required payroll outputs against the monthly payroll calendar.
- Manage & prioritise own payroll delegated work.
- To meet tight deadlines regarding deadline dates.
- To complete 100% of payroll data received from the client on a daily and monthly basis.
- 100% of inputs and outputs processed for the payroll calendar and deadlines.
- Monitor allocation closely on a monthly basis to ensure all targets/deadlines are met.
- Ensure that all targets for service delivery are met and where possible exceeded.
- To check data for self and colleague’s work.
- Compliance with BSI, ISO Audits, GDPR and Government Data Security.
- Undertake training required to deliver the required payroll objectives and assist in training of other staff to ensure multi skills within the team.
- To liaise closely with other parts of the business, particularly implementation, payroll support team & Senior Payroll Administrators.
- Delivery of all client Service Level Agreements.
- Adherence and maintenance of procedure manuals & checklists.
- Adhere to Liberata’s Health & Safety and Environmental policies and procedures and all relevant statutory requirements.
Essential Skills and Attributes:
- Excel skills are required.
- Solid all round payroll knowledge, 2 years plus experience.
- Must be highly organised and be able to multitask as working on multiple payrolls each month.
- IRIS Payroll Professional and/or Zellis preferable but not essential.
- Bureau/Accountancy Background would be an advantage (processing multiple payrolls).
- To be able to work as part of a Team, to consider your actions and how they impact the Client and your colleagues.
- To be proactive, show flexibility, be supportive of changes, willing to take on new things, hold a positive attitude.
Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.
Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.
Many of our services and solutions are available for procurement under various Government frameworks.