PCN Appeals Officer/Admin – Parking Services

What's involved with this role:
Temporary PCN Appeals Officer/Admin – Parking Services
Job Ref: Brent 5244019
Pay Rate: £17.48 per hour PAYE
Hours per week: 36 Monday – Friday, 8.30am to 4.30pm
Role Length: This opening assignment is for 2-3 months
City: Wembley, London
The role is to process challenge and representations within the parking service department at Brent. The officer is required to assist in the reduction of the workload to ensure we are processing challenge/representations within the statutory timeframes.
The successful candidate will assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions).
Key Responsibilities:
Be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
Have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
Prepare evidence for legal actions in the County Court
Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
Manage a databank of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
Provide information and advice relating to the relevant traffic and parking legislation, the Council’s Parking Strategy, the Parking Services contract, and on- and off-street parking facilities.
Assist in the procurement of the highest possible quality of service provision and work, and the monitoring of delivery.
Actively promote effective and professional liaison with other authorities, public bodies, other Council services and contractors, and to attend meetings on behalf of the team. Liaise with other council officers, the Police, Transport for London staff and other local authorities regarding parking and traffic appeals and other related matters.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.
Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
The candidate must have knowledge of working for parking and experience of processing challenge/representations.
Significant experience in notice processing following the attainment of a relevant qualification.
Previous experience of processing high volumes of correspondence.
Experience of processing parking or traffic representations and appeals.
Experience of meeting targets for both qualitative and quantitative performance.
Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.
Possess a high standard of numeracy, literacy and grammatical accuracy.
Skills & Abilities:
Proven ability to assess formal parking or moving traffic representations, make case decisions and explain the basis for that decision.
Possess the necessary interpersonal skills to handle disagreement and conflict (affecting you or other colleagues), constructively, professionally and safely.
Possess a clear personal commitment to the customer care and an understanding of the relevance to the post.
Possess a clear personal commitment to tolerance, equal opportunities and an understanding of the relevance to the post.
Proven ability to manage and prioritise, with minimal intervention, a demanding personal workload, consistently achieve individual work objectives, standards and performance.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Brent 5244019
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.