PCN Information & Performance Officer

This is an opportunity to join a Primary Care Network working for the Royal Wolverhampton Trust, made up of 9 GP Practices. The role will be helping to support the Practices with their data management, searches, targets, summarising, coding and searches. This has come at a time of great innovative changes in IT and technology in Primary Care and will be an exciting opportunity for someone experience in EMIS web and with a clear understanding of what is required for Primary Care
The post holder will centrally support practices within the RWT PCN in summarising and accurately coding relevant information from patient’s clinical records into the Practice computer systems efficiently.
Monitor and maintain patient call and recall systems to support RWT PCN practices to provide optimal patient care whilst facilitating a high standard of information entry to support both local and national enhanced service requirements (including QoF) and maximising income to the service.
This will involve promoting data quality to support the maintenance and development of clinical and information governance including the extraction, analysis, facilitation of audits and reviews to best practice standards.
Support monitoring of PCN information and performance requirements to enable the directorate to deliver improved patient care and maximize income opportunities.
The post holder will need to be able to build effective working relationships.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Reviewing medical records and producing an accurate summary of the patient’s medical history.
Ensure clinical correspondence is processed in a timely, safe and efficient manner whilst working closely with the GP Lead for workflow.
Accurately coding information into the practice’s clinical system within the PCN and raising any issues or improvements to the relevant members of the RWT PCN team.
Monitoring and maintaining patient call and recall systems.
Monitoring progress of notes summarising against Practice targets.
Using medical knowledge to correct mistakes found in existing patients notes and improve data quality across the PCN.
Assisting practices with queries relating to medical records.
Assist with the management of disease registers by supporting practices within the PCN with QOF processes ensuring data is captured and to a consistent standard.
Support practices within the PCN to achieve a high standard of information entry to maximise income against Enhanced Services and improve patient care.
Maintain clinical system audits and reports for all RWT PCN practices including auditing data collection standards.
Support monitoring of PCN information and performance requirements including ;
Service Delivery Manager
PCN Information & Performance Lead
PCN Information & Performance Officer
Enhanced Services both Local and National to maximise income and improve patient care.
Support development of EMIS Templates and protocols for use across the PCN.
To work in accordance of written protocols.
To observe and adhere to Information Governance and Data Security requirements.
Maintain comprehensive knowledge of all aspects of clinical systems, referring to training and support resources