People & Culture Advisor

Job title: People & Culture Advisor

Based at: Aintree Racecourse

Contract type: Permanent

Hours: 37.5 hours per week 

About the role

We have a fantastic opportunity for a People & Culture Advisor to join our People & Culture team based at Aintree Racecourse enabling and supporting the operational delivery of brilliant People Business Partnering across The Jockey Club Group.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The People & Culture Advisorwill

¨     Provide a consistent people advisory service across the Jockey Club Group in conjunction with the People Services team and the People & Culture Business Partners.  

¨     Be the first point of contact for all new and existing ER cases working in partnership with the management teams to bring each case to a suitable conclusion.

¨     Coach and guide our people managers on ER matters including, but not limited to, performance, absence, disciplinary, grievance and flexible working. This includes case management through to conclusion.

¨     Own the case management dashboard and statistics, identifying trends and working with the wider team to identify appropriate solutions.

¨     Proactively build and maintain effective working relationships with stakeholders across the Group by providing credible and quality people advice.  

¨     Work closely with the People & Culture Co-ordinators to build on and improve self-service and first line advice through our Service Desk system.

¨     Support the continuous improvement of our people services, policies, and processes across the full colleague life cycle.

¨     Work with the Business Partners to provide appropriate training to upskill line managers and colleagues.

About you

¨     Exceptional communicator with the ability to relay complex data, simply and concisely in both written and verbal formats.

¨     Highly skilled and experienced in working with complex ER cases with up-to-date knowledge of UK employment law.

¨     Commercially savvy with ability to successfully demonstrate evidence of business knowledge.

¨     Thrives in influencing, engaging, and coaching a wide range of stakeholders demonstrating great interpersonal awareness.

¨     Super organised with outstanding attention to detail and ability to manage own time and resources to deliver results.

¨     Outstanding relationship builder with a customer centric mindset both internally and externally.

What we offer in return

¨     All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our Team Pass Ticket scheme.

¨     An award-winning pension scheme provider with a generous employer contribution.

¨     A healthcare cash back plan enabling you to claim money back on health & wellbeing services.

¨     25 days annual leave.

¨     A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 12th February we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.