People Experience Coordinator

🤔 About the Role:

As the People Experience Coordinator at Suvera you will be providing important support for the People Team and wider company. 

You’ll continuously optimise all important lifecycle events for our people from onboarding to performance development and offboarding. 

You'll play a key role in creating a positive and highly efficient work environment by coordinating various activities internally with and for our teams and externally for candidates. You are highly organised and detail oriented and will maintain HR compliance in all aspects and handle administrative and operational People and HR tasks.

You care deeply about data integrity and accuracy and always find ways to improve and optimise what we do, automating activities where possible to create positive impact with human interactions where it matters most. 

This role will report to the Head of People and will be compensated with a base salary between £25,000 - £30,000 depending on experience and qualifications. This is a hybrid role with an expectation of spending 1-2 days in our London office per week, based in Liverpool Street.
Please note that a Disclosure will be requested in the event that you are successful and are offered a role with Suvera. The DBS Code of Practice which governs these checks can be found here.

👋 About Suvera:

Suvera is a digital health start-up on a mission to keep people in good health wherever they are in the world. We partner with general practices in the UK to deliver a virtual clinic that proactively supports the management of patients with long-term conditions. Today, we manage over 190,000 patients and have a robust pipeline to more than 5x that by the end of 2024. We have merely scratched the surface for what we can do for both clinical operations and chronic care pathways.
We have a team of phenomenal advisors, including Professor Bryan Williams who is the chair of Medicine at UCL and the man behind high blood pressure guidelines for the UK. We are a small (c. 80 people) cross-functional team from all backgrounds, and have our our own internal Care Team which employs both clinicians and care advisors.
We are backed by Google for Startups and the preeminent, global healthcare and technology venture capital firm Morningside Ventures, led by Dr. Gerald Chan. We have ambitions to become the largest healthcare provider in the world. 

💻 What you'll be doing :

• Respond to people queries - you are the first point of contact for our team members for general people related queries by email, in-person and on Slack. You respond quickly and effectively to queries and escalate matters as appropriate
• Own the administration of
  • Engagement - Support with the setup and data analysis of any engagement surveys as well as the preparation of result packs for stakeholders
  • Benefits - ensuring people are on/offboarded, all general queries are responded to and data is accurate
  • HRIS - ensuring the accuracy of our data on a regular basis, sending letters at various lifecycle stages and keeping profiles and documents up to date
  • Payroll - supporting the preparation of payroll data with reporting and updates as required
• Support hiring - organising communication and interviews for hiring managers and candidates.
• Support performance management - Setting up performance review processes and supporting managers with organising performance events. Gathering any people feedback on processes and continuously improve them
• Create data and insights - Support the people team with reports and analytics such as retention, attrition and absenteeism. Market and industry research and analysis to influence internal direction and decision making on evolving our culture and processes

👀 We're looking for someone who:

You are at the centre of the company, great at building relationships with everyone and creating a lasting first impression for new joiners and building a positive reputation for being reliable and trusted.

You know how to prioritise work and are able to set and manage clear expectations with stakeholders and teams.

Should have:

• 1-2 years of experience in an HR role, ideally in a growing organisation
• Experience working with HRIS systems
• Experience with general people processes and onboarding team members
• A basic understanding of UK employment law or a strong interest in learning and maintaining knowledge
• A proactive approach to work, learning and implementing new skills to
• Strong organisational and administrative skills

Nice to haves:

• Knowledge using HiBob would be a bonus
• Previous experience in a scaling Technology company

We welcome all applications from a diverse range of backgrounds and experiences.

If you need any adjustments to support you with your application, let us know by emailing peopleteam@suvera.co.uk in advance so we can put the right support in place for you.

There are various ways in which we can adjust your interview or application including, but not limited to, organising phone calls instead of videos, accepting applications in alternative formats, sharing questions or more context in advance of your interview, additional time in the interview and more. Let us know what you need.

🤔 What’s so special about this role

This is an opportunity for someone in their early career who is keen to progress to join a growing company and team and have a real impact on building the best People Experience. 

🌎 About our culture:

For Suvera, company culture is not an afterthought - it is a priority. Our diverse team helps us ensure we consider everyone’s experience of accessing healthcare when building our product.

The wellbeing of our team is key, and our policies reflect it. We have up to 40 days annual leave, and encourage and enable flexibility and autonomy over your work. We are non-hierarchical in our ideas, processes and decision-making — if you have an idea, we want to hear it. Always.

The way we work is remote-first. In practice, this means our whole company is set up around not requiring a meeting to make decisions. We have an asynchronous approach to work which encourages documentation and async comms.

🙌 Perks

Team

• A team that is diverse by default, prioritises wellness and inclusion, and is not afraid to tackle meaty challenges together
• Proactively organised community-building events and meet-ups on and offline

Finance

• We cover all necessary working expenses, e.g. software or equipment
• We match your pension contributions up to 5% of qualifying earnings
• Enhanced parental leave - 100% of full pay for 3 months maternity, 4 weeks at full pay for paternity
• £500 yearly budget for learning
• £500 yearly budget for your wellbeing
• £250 one off home office set up allowance
• Access to financial coaching via Bippit

Time

• Up to 40 days holiday a year
• No internal meetings before 10am (unless urgent)
• No internal meetings on Friday (unless urgent)