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Form of workRole overview
Are you passionate about fostering an exceptional colleague experience and driving service excellence? Do you thrive in a dynamic HR environment where you can coach and support a team whilst being hands on partnering with the business?
Please note this is a hybrid role with at least 3 days in our Ruddington, Nottingham head office.
Who are we?
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
- Manage and oversee the provision of our People Services administration and advisory service.
- Ensure timely and smooth responses to all inquiries via email and phone.
- Maintain adequate departmental resourcing and provide monthly insights.
- Proactively coach, develop, and manage team performance.
- Drive a culture of process improvement and data integrity.
- Propose and implement process improvements and act as a subject matter expert for the colleague lifecycle.
- Promote key messages to the team and business through various platforms and engagement methods.
- Monitor service levels, review progress, and proactively manage areas of concern.
- Liaise effectively with all areas of HR, ensuring effective integration and connectivity.
- Support the development of new starters to create a great colleague experience.
- Support and educate colleagues on legal compliance processes.
Ideally you will be CIPD qualified or working towards a CIPD Qualification - This is not a deal breaker as we understand hands on HR experience can outweigh theory.
Anything else you should know?
- Pension scheme
- Life Assurance
- Free eyewear annually with eligibility from day one of joining us!
- Free parking for all Vision Express colleagues
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family
- Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
- And so much more!
