People Services Systems & Data Administrator

We have an exciting 12 Month Fixed-Term contract for a customer focused People Services System and Data Administrator to join our Warwick based team!

As a People Services Systems and Data Administratoryou’ll provide front line support in answering and resolving employee queries. 

You’ll proactively assist people through the life cycle processes of an employee, predominately payroll and benefits related.

Using your excellent attention to detail, you’ll update and manage master HR Data efficiently and correctly and will also carry out system and data purges. 

This is an exciting role for someone who is engaged and passionate about making a difference and the role will provide the opportunity to be involved in project work. 

We’d hope to see you in our Warwick office one day per week but you’re welcome to be in the office more often if that would work best for you. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!
 

• Managing queries from employees by resolving tickets and replying to emails relating to employee systems access issues
• Updating and managing master HR data (MyHub) as well as organisational data (SAP ECC)
• Adhering to metrics and KPIs - be clear on the metrics and KPIs relevant to the position and ensure these are achieved and foster and support the process of continuous improvement. 
• Build internal Relationships - work effectively with the related teams and key stakeholders to ensure seamless working of the HR Process in People Services and seamless interconnectivity with the business.
• Carrying out system data purges and maintaining data integrity within MyHub
• Ensuring data integrity from MyHub to all other downstream People systems (Coupa, Concur etc.)
• Able to advise and mentor Offshore Kolkata team with queries and issues related to Master HR data held in  MyHub
• Perform bulk uploads/data corrections within MyHub and SAP ECC for HR and org data.

• Experience working in a HR Shared Service function or Customer Service Administrative support role.
• Strong attention to detail and results orientated. 
• Good planning and organisation skills. 
• Inquisitive, you like to find the solution to questions.
• Passionate about continuous improvement and quality
• Excellent stakeholder management and customer service experience
• Comfortable working with change and uncertainty – no two days are ever the same! 
• Skilled in Microsoft Word, Microsoft Office, and Microsoft Excel (VLOOKUPs)
• Experience with systems is beneficial.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.
 

£33,132 - £37,029 per annum - dependent on experience.

• Annual performance bonus
• Generous contributory pension scheme (for every £1 you put in we put in £2 - we double-match to a max company contribution of up to 12%)
• 26 days holiday FTE (plus 8 statutory days, plus the opportunity to buy 5 more annually)
• Life Insurance: 10 x your basic salary
• Access to a number of flexible benefits such as a share incentive plan, salary sacrifice car, health & technology schemes, support via employee assistance lines and matched charity giving to name but a few.
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – if relevant to your role.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to apps that support health, fitness and wellbeing.
• Career Progression

This is a hybrid working role from our Warwick office with 1 day per week in the office. The closing date for this vacancy is Midnight 17 Jan ‘24, with interviews due to take place w/c 25 Jan onwards. We encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Inclusion and Diversity is not just about race, ethnicity, gender, or sexual orientation. It is about our employees who wake up every day to serve our 20 million customers. At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are not only accepted but are celebrated. We understand the value that a diverse team can add to our organisation and that is why we model inclusive behaviour starting with senior leadership. National Grid utilises the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities who are in the fore front of everything we do.