AddressAbout us
At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.
With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.
Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same!
What does a Performance and Projects Manager do at Hillingdon?
This is a fantastic opportunity to join a newly redesigned service, focusing on optimising the customer journey and driving process efficiencies, whilst supporting our professionals in promoting place shaping and securing high quality and safe developments across the borough.
As a Performance and Projects Manager, you will play a pivotal role within the Planning, Regeneration and Environment service, managing a team of Officers and taking the lead in providing comprehensive support across the service, ensuring business activities are robust and underpinned by the use of data analytics and reporting.
You will be a key member of the Departmental Management Team, responsible for the delivery of outstanding support services that are responsive and adaptable to the changing demands of the business, whilst ensuring that a positive customer experience is at the heart of everything we do. You will be a trusted advisor to Service Managers and the wider Senior Management Team, supporting the delivery of service improvement initiatives and embedding a culture of continuous improvement.
About you
Our ideal candidate will be able to demonstrate how they meet the below criteria:
- Educated to degree level or equivalent in a business-related subject, or equivalent by experience.
- Experience of identifying, evaluating, monitoring, and reporting on business risks.
- Experience of identifying, developing innovative and cost-effective solutions that lead to improved customer service.
- Significant experience of implementing and maintaining quality management, performance monitoring, management, and improvement systems.
- Significant experience of managing Members Enquiries, Complaints or Freedom of Information requests.
- Ability to manage the collation reporting of management information and performance statistics for local and national performance indicators.
- Ability to think strategically, analyse and resolve problems in a multi-disciplinary environment.
- Ability to draw qualitative and quantitative information from a range of sources, and present information in a manner appropriate to the recipients of the information.
- Strong communication, negotiation and influencing skills with the ability to challenge appropriately.
- Strong relationship management and negotiation skills and ability to work with internal and external stakeholders.
Please include a Cover Letter within your application explaining how you meet the role criteria, full details of which can be found in the Job Description located at the bottom of this advert.
What we offer
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Work Life Balance
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.
Health & Wellbeing
- Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
- Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
- Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
- Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
- Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
Commute with Ease
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Equity, Diversity and Equality Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.
We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.
Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.
Additional Information
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.
