Performance Insight & Workflow Senior Lead

Do you have a passion for public service? Would you like to make a difference to someone’s life? If so, we would like to hear from you. DWP help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s front line operations helping to change people lives. With varied and exciting roles, you will be involved in reviewing fraud, error and debt within the department. ​

CFCD has been through wide transformation and continues to do so to ensure it can operate effectively for the future, has visible leadership and teams which work together as “one CFCD” to deliver the Fraud Error and Debt Strategy.

The CFCD National Delivery and Assurance Service (NDAS) combines analytical and operational insight to help ensure that operational resource to tackle fraud, error and debt is targeted in the most effective way.

Performance Insight and Workflow (PI&W) are part of CFCD NDAS. There are three teams within PI&W. Two teams focus on supporting operations within Counter Fraud and Compliance, while the third team support Debt operations.

This is an exciting opportunity to join a team committed to tackling Fraud & Error through both Prevent and Detect initiatives.

Leadership and people engagement are a major focus for CFCD.​ Team members are based on different sites across the country, and we have a close working relationship through our working methods, daily calls to focus on priorities and successes, close team working and stakeholder engagement largely through virtual conferencing using MS Teams.​

The objectives of this role are to:

• Lead the Performance Insight and Workflow team, providing the strategic vision needed for the team to support CFCD operations in meeting its performance objectives.
• Ensuring the efficient and effective use of resources in managing the flow of work to match both the capacity and capabilities of our operational teams.
• To drive performance improvement through close working with Operational colleagues across DWP.
• Maximising on capacity across CFCD by having a clear picture of volumes, backlogs and value of work available.
• Support the lead Grade 6 (G6) to provide Performance Insight to enable and support Senior Operational Leaders and Functional Leads to deliver the business.
• Help to support the strategic planning of resource in the short and medium term to deliver on the Department’s high-level fraud, error, and debt targets.
• To support on briefings required for Senior Leadership Forums and the Secretary of State.

Successful candidates can expect to be involved in a range of the following:

• Drive strategic planning of resource by providing details of volume/value of work available giving proposals for resource deployment, leading the way in “resourcing to risk”.
• Proactively control and reduce backlogs of work and identify where skilled capacity is underused so that decisions on the deployment of work can be made quickly.
• To be responsible for planning and co-ordinating the deployment of people and work required to meet the needs of CFCD.
• To ensure the flow of work to individual teams matches capacity and capability.
• To ensure the accurate and timeously development and publication of performance Management Information (MI) across all arms of CFCD.
• Provide in depth insight on operational performance and performance variation to ensure that CFCF meets its performance measurement regime requirements.
• To supply key information to inform future resource requirements.
• To ensure work moves around the network as directed promptly.
• Maximise the impact of our operational resource to deliver the Department’s strategic objectives by providing Performance Insight understanding the reasons behind declining performance/performance variation.
• To lead on conversations for the planning and implementation of new workstreams from inception, through testing and then safely landing into CFC Operations.
• Identify and address potential barriers and risks to CFCD’s service delivery through strong, proactive and co-operative stakeholder engagement.
• Provide relevant MI, narrative and context for Parliamentary Questions (PQ), Freedom of Information (FOI) requests and Senior Civil Servant/MP Briefing Packs

Please note, this is an ever-changing environment, and you will need to be flexible on roles and responsibilities as these may well change. You will also need to sometimes work to very challenging deadlines and be confident in communicating to the CFCD Senior Leadership Team.