Performance Officer

Role Purpose
The Performance team generates insights on the force's performance by building Qlik dashboards, analysing force data and providing information to support the force's governance and assurance processes.
To work within the team to provide data capture, manipulation and administrative services, to include the development and maintenance of performance systems and dashboards.
The role will support the Performance team by providing accurate, evidenced information that informs the Force position on its overall service delivery.
The post holder will support and contribute to work set by a Performance Analyst or Performance Manager, who will then oversee delivery.
Key Responsibilities:

• To respond to user queries and help requests, gather information with regard to performance data requests or performance challenges and try to assist with a resolution as quickly as possible.
• To maintain/interrogate detailed records of performance data with software and hardware to enhance the business insights knowledge base which allows knowledge to be disseminated across the organisation.
• To monitor trends and anomalies within source data, reporting findings accurately and appropriately.
• To maintain relevant dashboards, spreadsheets and systems to ensure they are accurate and up to date information is available to those who require it.
• To work with Strategy colleagues and business units to create presentations for key strategic meetings.
• To work collaboratively with other analysts in the Strategy, Delivery and Assurance team, as well as other functions, to ensure a holistic analytical service is provided to the business.
• To collate and record performance indicators and statistical data and prepare relevant timely management information.
• To maintain regular performance reports and be verbally able to communicate and / or present findings to stakeholders.
• To answer Freedom of information requests.

The post holder will be a junior analyst, but as they develop their analytical skills they may also:

• Manage small performance improvement projects and insight generation activities.
• Conduct qualitative and quantitative research with customers and stakeholders using appropriate engagement tools.
• Use analytical skills to identifying trends, opportunities and challenges.
• Use analysis and research to provide a range of recommendations.

Knowledge and Experience
Essential:

• Relevant qualification or additional extended experience
• Experience of working in a performance or business support role.
• Experience of working to tight timescales.

Desirable:

• Experience of working with Qliksense.
• Experience of Freedom of information requests or other statutory returns.

Skills
Essential:

• Have effective written and verbal communication skills
• Possesses a good level of numeracy to effectively deliver the requirements of the role.
• Experience in working Microsoft Excel and Word.
• Able to manage and prioritise their own workload
• Be able to demonstrate effective presentation skills.

Desirable:

• Able to work without direct supervision and will be required to make decisions using own initiative.

Probationary Policy:
Under the Probation Policy, if you are currently in your probation period, during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over.- Policies - Probation Period (Police Staff) (wmpad.local)
Hours and Location
The role is based in Lloyd House. This role is full time and therefore subject to standard contractual hours (36.5) but flexible working arrangements will be considered and accommodated wherever possible. The post holder will be expected to work in an agile manner (usually a minimum of 60% in Lloyd House) in accordance with the demands of the role. Lloyd House operates a hot desk policy
Vetting
Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.
Contact
For further information please contact Gurpreet Sidhu on gurpreet.sidhu@westmidlands.police.uk