Planner/Scheduler

Tasks and Responsibilities

• Develop a good understanding of the mobile FM team and their delivery of work.
• Develop a good working relationship with team leader and mobile technicians within your designated region.
• Ensure good levels of communication are in place between your self and all other team members both by Email and verbally.
• Have a good understanding of IT systems Excel is a must Vnexus is desirable but will be taught if not.
• Develop a good knowledge of the skill base and ability of the mobile engineers within your region
• Ensure jobs are allocated to the mobile team in a timely manner to achieve agreed SLA
• Ensure daily workable schedule is in place for each engineer your region.
• Understand the importance of and ensure each engineer has a full daily work schedule
• Develop a working relationship with the VINCI call desk to promote a team working approach to ensure smooth delivery of services.
• Have a flexible approach to urgent requests from the client and ensure urgent business critical and HSSE jobs are attended within agreed SLA
• Manage levels of overdue and on hold jobs for your region and keep to a minimum.
• Work with team to agree and allocate leave in a planned manner to ensure resource is available to provide expected service levels keeping holiday planner up to date.
• Assist on other regions to cover holidays / sick leave of other team members when required..

PLEASE CALL FOR FURTHER DETAILS