Planning Assistant

At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit an experienced administrator with good organisational skills to join our established team. Reporting to our Planning Team Leader our Planning Assistants support our planning team in the delivery of a high quality repairs service including day to day, emergency and void repairs. Liaising with our customers, operatives, contractors and suppliers daily our Planning Assistants provide a customer focused service to deliver high levels of customer satisfaction.
What will you be doing;
• Manage the delivery of appointment scheduling, driving maximum efficiency of operative workforce and high levels of customer satisfaction.
• Support day to day and emergency repairs, including liaising with out of hours call centre and operatives to ensure records are accurate.
• Support parts and materials ordering driving efficiencies and satisfaction with partners and customers.
• Administration of absence bookings including the rescheduling of diaries for operatives and liaising with customers.
What we are looking for;
• Good standard of education and the ability to effectively communication across a variety of channels.
• Experience of handling telephone calls and resolving issues quickly and efficiently.
• Experience of providing a high standard administrative service.
• Good working knowledge of ICT systems including Microsoft.
• Effective communication skills and the ability to respond sympathetically to the needs of our tenants.
We offer a range of great benefits including:
• Flexibility on where you work with home working kit provided
• 25 days holiday per year and bank holidays, plus up to a further 5 days with long service and holiday buy/sell scheme
• Company pension scheme with up to 10% matched contributions
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
Interviews dates are to be confirmed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

Proud member of the Disability Confident employer scheme