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SalaryWho are we?
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated Plant Hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
We are looking for a Hire Desk Controller to join our Plant Hire office. The successful candidate will have a good understanding of Plant Hire and various types of machinery and previous experience working on a Hire Desk. The office will be fast paced and you will need to be able to work on multiple enquiries at the same time.
Hours: 8am-5.30pm Monday - Friday and 8am-12pm 1 in 4 Saturdays
Salary: 26k-27k
What are our core values?
If these values align with yours you are in the right place!
Honesty - We believe that honesty in all matters is the best policy.
Family values - We operate as a family unit with high moral standards, discipline and respect.
Hardworking - We are certain that nothing is impossible if you work hard enough at it.
Reliability - We pride ourselves on not letting people down and being true to our word.
Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
Responsibilities for the job role:
- The role will include responding to and dealing with calls and email enquiries from customers. You will be required to use our plant booking system where full training will be given.
- Book and schedule on and off hire works as well as liaising with third parties for bookings.
- The successful candidate will have good computer skills and customer service skills.
- You will be required to liaise with visitors to the office as well as the our workshop and servicing teams. .
- Prepare and issue quotes to external and internal customers for Plant Hire.
- Reporting breakdowns, liaising with the workshop.
- Produce internal and external invoices for the department (during colleague's holiday)
- Update and maintain forward booking schedule
- Reconciliation of location of plant onsite or on hire
- Manage purchase ledger for the department
- Maintain and update records to ensure compliance to industry and company requirements
- Filing and general administration
What can we offer you?
Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Staff discount on skip hire
Progression opportunities
Unlimited access to mental health support
Please apply if you are interested in this role and we will come back to you.
