Police Pension Officer

A superb opportunity has arisen for apension professional with a good level of technical knowledge of benefit schemes.
The role will be dedicated to processing an efficient pensions service to all West Midlands Police Personnel in a smooth and seamless manner, as well as providing high quality customer service. You will actively contribute to the overall objectives of the Force, whilst participating in achieving team objectives.
Our pensions department is based in our headquarters at Lloyd House Birmingham, and after initial training as potential to introduce some hybrid working.
Key Responsibilities:

• Handling data processing and pension tasks, ensuring projects are fully monitored and completed in line with legislation requirements
• Interrogating multiple systems to extract, monitor, record and amend data
• Handle stakeholder queries via various methods (telephone, email, WMP system), working with appropriate departments to provide a comprehensive positive customer experience
• Determining, calculating and advising members of their benefit entitlements
• Monitor procedural developments, implementing changes to procedures as required
• Producing ad-hoc letters to 'draft' standards in response to customer queries or 'final' letter for standard processes

Essential Skills:

• Able to follow instructions, procedures and assimilate information quickly and accurately with good attention to detail
• Able to Interrogate systems to ensure accurate date is held and update as required
• Deliver results in a highly pressured environment,
• Able to prioritise and manage own workload offering a flexible approach to work pressures
• Recognise the need and offer a customer focused approach
• Ability to build effective, collaborative relationships with a wide range of stakeholders within, and associated with West Midlands Police
• Knowledge of office-based systems (Excel, Word, Outlook) with a keenness to learn new systems

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities