Port Representative

Job Introduction

Port Representative

Salary £12 Per Hour

Casual Contract

Are you passionate about customer service and have a love for the travel and cruise industry?

Look no further, this could be the opportunity for you.

This is an exciting opportunity for experienced customer service professionals to join Saga Cruise as the new Port Representative. Within this role you will undertake a range of duties at Dover Port, covering all aspects of the embarkation and disembarkation process. You will always maintain a professional manner and constantly work with Saga and its customers’ best interests in mind.

You will be expected to develop excellent working relationships, providing customer care to all. 

This active role does involve long periods of standing and involves working outside, sometimes in inclement weather.

This role is based in Dover Port. Please note this role is a casual contract providing, on average, 1-2 days work per week Mon-Sun with potentially more during busy periods, though this is not guaranteed. 

Role Responsibility

• Safely and efficiently meet & greet and/or escort customers outbound/inbound from the UK Port, airports, and rail and or coach stations on various dates
• Assist passengers in the baggage hall to move luggage, from the baggage hall to their departure point, when Porters are not available
• Assist passengers that require assistance or wheelchairs assistance, to push wheelchairs on occasions that Porters are not available
• To undertake other functions at the port including – check in desk duties, passport processing, passport delivery, escalator and gangway duties, and various other duties as required
• Escalate issues as necessary to the Port operations assistant or the Supervisor at the Port on the day
• To accompany customers during transfers and provide local information to customers during the transfers
• Attend briefings, training courses and meetings when required
• To maximise all opportunities to interact with customers and provide excellent customer service
• Ensure that all aspects of the operation are constantly meeting Saga’s expectations in all aspects of quality and customer service
• Ensure all reports and expenses are correctly completed and all paperwork is returned within the specified time scale
• To always adhere to company procedures
• Be able to undertake all duties and roles as required
• To correctly complete the daily attendance or time sheet and expenses claims if applicable

The Ideal Candidate

The Individual

• Ensure that the Company’s corporate image is maintained to an excellent standard
• To maintain “a professional and polished approach and presentation at all times”
• Ability to work as both a member of a team and as an individual
• Customer service experience 
• Decision-making skills
• Flexible approach to work
• Diplomatic skills
• Organisational skills
• Administration skills

Capability, Knowledge and Experience

• A good knowledge of Port Operations / Travel Operations
• Customer service experience
• Experience within the travel industry

Personal Characteristics

• Approachable
• Excellent communication skills
• Enthusiastic
• Observational
• Compassionate

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group