Post Sales Executive

• Post Sales Executive
• c. £39,000 pa + benefits
• Fixed term contract for 12 months
• South East London – hybrid working with a minimum of 2 days a week at our Westminster Bridge Road office in SE1

What we’re looking for

• Do you have demonstrable experience of working within a Resident Sales environment, preferably with experience of the shared ownership leasehold products?
• Do you have a full understanding of the property market, sales processes, and legislation, particularly the Consumer Code?
• Do you have an understanding of the affordable housing sector, Local Authority and HCA requirements in line with the Capital Funding Guide?
• Are you experienced in proactively managing relationships with key teams and departments in Peabody as well as the HCA, solicitors, IMAs, surveyors and third parties to ensure all information is provided?
• Are you passionate about providing outstanding customer service to all customers and stakeholders?

If so, this role is perfect for you! Here at Peabody, we have an opportunity for a Post Sales Executive on a 12-month Fixed Term Contract and full-time basis at our Westminster Bridge Road office.

A bit about the role:
As a Post Sales Executive, you will support resales and staircasing initiatives, ensure compliance with relevant legislation, government guidance and lease compliance.

Some of the key results for the role include: 

• Provide outstanding customer service to all customers and stakeholders.
• Build and proactively manage relationships with key teams and departments in Peabody as well as the HCA, solicitors, IMAs, surveyors and third parties to ensure all information is provided correctly to achieve sales & revenue targets.
• Arrange resale appointments between leaseholders and buyers. Conducting viewings where necessary, ensuring that a first-class customer journey is maintained throughout the sales process.
• Ensure full compliance with the affordability and eligibility criteria, meeting any guidelines from any governing body and regulatory, statutory, and internal requirements to minimise risk to the business and its stakeholders.
• Instruct Solicitors on sales in line with the sales procedures and manage the sale through to completion within the set target timescale.
• Flexibility when required to support customer viewings, open days, Home Shows, and other events to support Sales & Marketing which may out of usual working hours.

This role will require a Basic DBS check and a minimum of 2 days working in the Westminster Bridge Road office.  

A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.

Here are just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays  

• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Closing date: 16th June 2024