Address
Form of work
SalaryLife can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
Job Description
Legal and General's Retail business is currently looking to hire a Data and Insight Analyst to the team in to help support in the continued insight into the development of a centralised MI planning platform and the associated suite of reports.
This role will see you working across many teams within LGR and see you responsible for delivering insight into areas such as employee performance, NPS scores and customer satisfaction as well as requirements for incoming applications. To achieve this, you will be bringing together many sources of data into single sources of true and diving into the power platforms and creating dashboards for increased visibility as well as identifying areas which may benefit from process automation to increase efficiency.
What you'll be doing
- Providing value adding analytics to identify improvement opportunities, risk avoidance and promote growth to the wider business.
- Developing, building, running and maintaining new systems and processes to gather information about all workload volumes regardless of channel, utilizing existing information where available and establishing new information where not.
- Working closely with everyone in the Operational Planning team and supporting all activities by providing insightful feedback that helps us establish the value of our decisions and supports continuous improvement.
- Providing value adding insight analytics to identify improvement opportunities and promote growth to the wider business.
- Developing a wide knowledge of the Insurance business and use it to integrate different data streams to provide added insight to your audience and increase visibility of the overall performance of the organization.
- Managing stakeholders to provide support to the wider business where required
- Strong working knowledge of Power BI and SQL
- Good working knowledge of MS Office Applications including Word, Excel (Data manipulation, Pivots, VBA, Complex Formula,) and PowerPoint
- An analytical and logical thinker with the ability to apply creative solutions to achieve a desired outcome.
- Strong attention to detail and technical proficiency in extracting prerequisite data from disparate internal systems
- Understanding stakeholder's problems through analysing quantitative and qualitative data and using this understanding to deliver great insights that help improve business performance
- Ability to effectively plan and prioritise in line with business requirements
- Ability to plan and structure workload, collaboratively delivering under pressure and to deadlines
- Practiced in drawing conclusions from insights, presenting to stakeholders who may not be data savvy
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
