Powertrain Software Problem Resolution & Triage Engineer

REQ ID: 115753
JOB TITLE: Powertrain Software Problem Resolution &Triage Engineer
SALARY: £35,800 - £47,400
POSTING END DATE: 21/02/2024
LOCATION: Warwickshire

JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better.

WHAT TO EXPECT

We are in a very exciting era here in Powertrain, leveraging data as part of the digital transformation. Data acquisition is an integral part of this journey, and we are expanding the current Problem Resolution team to support the current and future requirements.

The Problem Resolution & Triage Lead Engineer will be responsible for managing issues raised in the ITP (Inspection & Test Plan) process across the whole of powertrain. The responsibilities include, leading the team, managing issue through-put, reporting out in various forums and promoting engineering excellence activities and leading the team of resolution engineers.

The role will support the whole EP department in achieving the expect high level of robustness, by resolving issues as quickly as possible and ensuring prevent recurrence, promote data-driven engineering activities. You will report directly to the Chapter Lead responsible for Benchmarking, Loggers, DTC's and Integrated Test Plan (ITP), and will work very closely with the engineering, programme & manufacturing teams to ensure we meet the stakeholders requirements.

Key Accountabilities and Responsibilities

• Measure the through-put of issues, allocation to the individual engineers, ensure we allocate as quickly as possible, assisting with all Level-Zero tasks.
• Ensure we complete the Level-Zero Tasks on each investigation and resolve all and any obstacle in this space.
• This needs to be continually measured as need to manage an off-shore team that deliver large parts of this task.
• Triage issues and manage Problem Resolution using recognised problem definition techniques, using AIMS, IQM & JIRA systems to deliver resolution in line with the programme metric.
• Able to work individually and within a team with good Flexibility and problem-solving skills.
• Work with the Agile principles, plan and work in JIRA, potentially present in showcases, “be agile, don’t do agile”.
• Complete Level Zero Tasks yourself when required, include collecting data by connecting to networks or diagnostic ports whilst attempting to replicate reported issues, download the relevant supplementary diagnostic information, clarifying concerns directly with the originator.
• Triaging issues to the required area for resolution quickly.
• Allocate tasks/issues to all the team members, effectively and efficiently.
• Working with the expert areas of a problem and ensuring that they have the suitable requirements / targets and design verification test in place.
• Experience in systems and technologies including the development and delivery of vehicles into production.
• Must be a driven self –starter with a passion for the automotive industry and the potential of automotive technology.
• An effective team player who supports team members, positive attitude with a thirst to learn and improve our performance.
• Holds a customer first mindset- is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
• Works independently, is results driven, demonstrating tenacity, drive, and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.

WHAT YOU'LL NEED

• Must be a driven self –starter with a passion for the automotive industry and the potential of automotivetechnology.
• Relevant engineering degree or equivalent experience preferred.
• An effective team player who supports team members, positive attitude with a thirst to learn and improve our performance.
• Holds a customer first mindset- is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.
• Works independently, is results driven, demonstrating tenacity, drive, and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
• Capability to combine a short term, pragmatic focus with medium term planning.
• Resilient and enthusiastic -responds constructively to innovative ideas and inputs.
• A good communicator with the ability to communicate complex ideas.
• An effective collaborator, actively develops, cross functionally challenges, and supports team members.
• A passion for the automotive industry and delivering world-class services, demonstrates engineering curiosity.

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. 

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

JLR is committed to equal opportunity for all.