Operations Administrator

This is a great role for a hard working, resillient administrator who will be responsible for daily operations administration duties, whilst also communicating with customers as an after sales representative. You will also be required to support Head of Operations, Internal Sales and the Warehouse wherever possible

Key responsibilities

• Update relevant spreadsheets daily to ensure smooth running of operations
• Build relationships with customer by engaging with them daily and assisting with due dates and any order queries, ensuring top quality service is provided at all times.
• Working closely with the picking and packing team to ensure orders are picked, packed and sent out in a timely manner to customer demands especially urgent, same day orders.
• Working closely with goods in team and assist when incorrect items come in and arrange appropriate returns notes.
• Chase overdue purchase orders for delivery ETAs ensuring dates are updated in Intact system.
• Produce Job Cards for all orders ready for production.
• Management of all Advice Notes, Job Card and other documents in terms of scanning and uploading onto Intact system.
• To monitor and report KPI figures for information and review within the business.
• Ad hoc project work to support Head of Operations and business.
• Responsible for helping the business to identify opportunities for improvement as part of our business management and quality strategy. 
• Be involved with and support any audits within your department and comply with all internal/external audit resource and certification bodies.

This is not meant to be an exhaustive list of duties.  The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed. 

You must have excellent administrative skills and good microsoft knowledge.