Practice Manager

To manage the practice on behalf of the partners in an effective and cost effective manner to enable the practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment and maintaining a happy and committed team. Main areas of responsibility being premises, staffing levels, staff development and day to day running of the surgeries. Service Requirement To manage personally and through delegation to ensure the smooth running of all practice processes. Managing personally and through delegation the development of practice staff. To work closely with the partners, CCG and other agencies to develop and improve the service we provide. To be aware of national, local and practice quality standards for chronic disease management, Key performance indicators, Direct Enhanced Services and Local Enhanced Services. To monitor and report on these indicators in accordance with CCG and practice requirements. Finance Payment of suppliers either by Cheque or BACS system Payment of Partners Drawings Overview of Practice accounts Process monthly payroll /manage overtime and sickness Overview and introduction of pension for administrative staff Overview of QOF liaising with Nursing team and GPs Overview of Bolton Quality Contract liaising with nursing team and GPs Manage staff pay and holidays Premises and Equipment Maximising available space to achieve optimum use of clinical rooms Co-ordinate room usage and moves as required Maintenance of common equipment Ensure equipment complies with appropriate legislation ( PAT testing own equipment ,Health and Safety etc.) Ensure that the practice complies with aspects of Health and Safety legislation Patient Services Oversee, develop, and manage an effective appointments system Oversee and organise surgery timetables, duty rotas and holiday cover Monitor and assess practice performance against patient access and demand management targets Develop and maintain new and existing services Evaluate suggestions Deal with difficulties / complaints. Respond to patient complaints including reporting to NHS england Manage and meet with patient group Staffing Ensure the smooth running of the surgeries through adequate staffing levels including co-ordinating the doctor or nurses annual leave or time away from the practice. Manage trainee staff inductions Oversee staff job descriptions, contracts and ongoing personal development plans and training. Manage staff reviews, appraisals and inductions Arrange and attend staff meetings. Human Resources Oversee the recruitment and retention of staff and provide a general personnel management service. Ensure all staff are legally and gainfully employed. Advertise vacancies, select candidates for interview, obtain references and participate in interviews as appropriate. Ensure all employment checks and DBS certificates are applied for Organise and oversee staff induction and training to ensure all staff are adequately trained to fulfil their role. Develop and implement effective staff appraisal and monitoring systems Support and mentor staff as both individuals and team members. Overview of workload and staff development planning. Deal with staff difficulties /complaints/ grievances/ disciplinary actions. Ensure all contracts of employment are provide to all staff and that relevant employment legislation is followed. Ensure all staff have job descriptions and these are updated when necessary Equality and diversity The post holder will support the equality, diversity and rights of patients carers and colleagues in a way that is consistent with practice procedures and policies and current legislation Organisation Convene meetings, prepare agendas and ensure distribution of minutes as necessary. Approve visiting speakers/ meetings and training Develop practice protocols and procedures, review and update when necessary making sure that Doctors and staff are informed of all policy changes Manage the procurement of practice equipment, supplies and services. Ensure that the practice has adequate disaster recovery procedures in place. Liaise with CCG IT support to resolve hardware issues. Practice co-ordinator for all IT hardware IT and Information Management Ensure only the appropriate personnel have access to information in line with their role. Motivate, support and monitor staff in the use of IT evaluate training Review the maintenance of the Practice website Change telephone messages as required Confidentiality Any information regarding patients health matters or the practice as a business is regarded as strictly confidential. The practice recognises the importance of peoples rights in a way that is consistent with Practice policies. Procedures and current legislation Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behave in a manner which is welcoming to the individual, is non-judgemental and respects their circumstances, feelings and rights Quality Work effectively with individuals and other agencies to meet patient needs. Effectively manage your own time, workload and resources Make suggestions to enhance team performance. To maintain and update all practice procedures and policies